Troubleshooting

Common issues and solutions for TendSocial users.

Social Account Connections

"Failed to connect account"

Cause: OAuth token expired or revoked.

Solution:

1. Remove the existing connection
2. Re-authorize from Integrations page
3. Ensure pop-up blockers are disabled

"Permission denied" when posting

Cause: Missing required permissions during OAuth.

Solution:

1. Disconnect the account
2. Reconnect and accept ALL permission prompts
3. For Facebook/Instagram, ensure you select the correct pages

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Posting Issues

"Scheduled post failed"

Cause: Token expired or content validation error.

Solution:

1. Check the error message in post details
2. Verify the connected account is still active
3. Check if content meets platform requirements (length, media format)

"Image upload failed"

Cause: Image too large or invalid format.

Solution:

• Max file size: 10MB
• Supported formats: JPG, PNG, GIF, WebP
• Try compressing the image

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Analytics Issues

"Analytics not showing"

Cause: Data sync delay or connection issue.

Solution:

1. Analytics sync every 24 hours initially
2. Check that accounts are connected
3. Wait 24-48 hours for historical data

"Engagement rate is 0%"

Cause: New posts without enough impressions.

Solution:

• Engagement rate requires impressions > 0
• Wait for platform to report metrics (can take 1-24 hours)

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Account Issues

"Cannot access team features"

Cause: Insufficient role permissions.

Solution:

• Contact your team Owner or Admin
• Required roles: Admin or Owner for team management

"Trial expired" message

Cause: Free trial period ended.

Solution:

• Upgrade to a paid plan in Billing settings
• Contact support for trial extension requests

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Getting Help

If you can't resolve your issue:

1. Email: support@tendsocial.com
2. Include: Your email, error messages, and screenshots

See Also

• Getting Started - Setup instructions
• Feature Guides - How to use features