AI Features

TendSocial includes AI-powered tools to help refine your brand identity and track usage.

AI Usage Dashboard

View your current AI usage from Settings > AI Usage.

What You'll See

• Usage Summary: Progress bars for each AI feature showing used vs. limit
• Usage History: Detailed log of all AI actions this billing period

Usage Categories

Feature	Description
Website Analysis	Extract brand identity from your website
Field Analysis	AI insights on individual brand fields
One-Shot Refinement	Quick single-turn improvements
Chat Sessions	Multi-turn refinement conversations

TIP

Upgrade your plan for higher limits. Enterprise plans have unlimited access.

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Brand Refinement Options

When you click Refine on any brand field, you'll see two options:

Quick Refine

Single-shot AI improvement that gives you an instant suggestion. Best for minor tweaks.

Action	Effect
Improve	Make content more compelling and professional
Expand	Add more detail and depth
Shorten	Make content concise while keeping the message
Formalize	Make tone more professional
Casualize	Make tone more conversational
Clarify	Make content easier to understand
Custom	Enter your own improvement instructions

NOTE

Each quick refinement uses one credit from your monthly allocation.

Chat with AI

Open a conversational chat with the AI to collaboratively refine content. Best for:

• Complex fields requiring back-and-forth discussion
• When you want to explain your vision and get tailored suggestions
• Iterating on content with multiple refinements

How to use:

1. Click Refine on any brand field
2. Select Chat with AI
3. Describe what you want or ask questions
4. Click Apply this on any AI response to use it

NOTE

Starting a chat uses one session credit. Messages within a session have their own limit.

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Website Analysis

Before analyzing a website, TendSocial performs pre-flight checks to ensure the URL can be processed:

• URL format validation
• Access permission check (robots.txt)
• Login page detection
• Content availability

If a check fails, you'll see a helpful message explaining the issue - and no credits are consumed.

Confidence Badges

After analysis, each extracted field shows a confidence level:

• High (green) - Strong detection, likely accurate
• Medium (yellow) - Detected but may need verification
• Low (red) - Minimal data found, manual input recommended

Rate Limits

• 30 seconds between website analyses
• Same URL can only be analyzed once per 24 hours

TIP

If rate limited, wait for the countdown or try a different URL.

Smart Hashtag Generation

When utilizing the AI Assist feature for hashtags, TendSocial intelligently detects hashtags already present in your host or first comment. These are excluded from the new AI generation request to ensure you receive a full set of unique, relevant hashtags.

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Viewing Usage History

1. Go to Settings > AI Usage
2. Scroll to Usage History section
3. View actions, models used, tokens, costs, and dates

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Company Admin View

If you're a company admin, you can see team-wide AI usage:

1. Go to Settings > AI Usage
2. Scroll to Team Usage section
3. View per-user breakdown with costs

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Usage Alerts

Configure alerts to be notified when approaching usage limits:

1. Go to Settings > AI Usage
2. Click Configure Alerts
3. Set your threshold (e.g., 80%)
4. Enable email notifications

TIP

Set alerts at 80% to have time to upgrade before hitting limits.

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Budget Controls (Admin)

Company admins can set spending limits:

• Company Budget: Maximum monthly spend for all AI features
• Per-User Budget: Limit each team member's AI spending
• Warning Threshold: Get alerts before hitting limits

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Batch Refinement (Enterprise)

Enterprise users can refine multiple fields at once:

1. Select multiple brand fields
2. Choose a refinement goal (improve, formalize, etc.)
3. Process all fields in one operation

This is great for:

• Initial brand setup
• Brand refresh projects
• Maintaining consistency across fields

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Custom Prompts

Create reusable AI refinement instructions:

1. Go to Settings > Custom Prompts
2. Click + New Prompt
3. Enter a name and your custom instructions
4. Save and use in Quick Refine or Batch operations

Custom prompts help maintain consistent brand voice across all refinements.

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Data-Driven Recommendations

TendSocial automatically enriches AI campaign generation with your historical performance data:

• Top Performing Content: The AI sees what worked best in the past (top posts by engagement)
• Optimal Times: Suggests posting times based on when your audience is most active
• Platform Insights: Tailors content formats based on which platforms yield the highest engagement
• Success Patterns: Identifies and prioritizes content themes that resonate with your audience

This context is automatically injected when you generate:

• Campaigns
• Social Posts
• Content Calendars